Shipping & Returns
Shipping Terms: All orders will be shipped out UPS Ground. Most shipments are shipped same day or next business day. Orders placed after 3pm EST are considered to be next day.
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer Next Day, 2nd Day, Saturday Delivery, Signature Required, etc. an additional cost will be applied, so please contact us to pursue this method.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Damage Claims & Lost Shipments: You must notify us by telephone of damages or lost shipments within 48 hours of receipt or non-receipt of your package.
Returns of defective or damaged products must be made within 30 days of your purchase receipt. Please notify your account manager as soon as possible of defective or damaged goods. We will ask you to provide us with pictures or return the product to us for refund or replacement. We will not accept USED merchandise.
Smoke Nation LLC
2500 S Park Road #3
Pembroke Park, FL, 33009, United States